Senior Field Service Engineer

What are we looking for?

Adventure seekers, fast learners with a relevant technical background & skills who would like to establish the Service group as a Service Engineer.

Main role focuses:

  • Responsible for ensuring optimum customer satisfaction with the Twine Solutions Printers, by providing first-class technical support to Twine’s customer base. The FSE is responsible for building solid relationships with customers, transferring technical knowledge to operators,
  • Installation of new machines
  • Resolving on-site technical issues.
  • Support field upgrades and modifications
  • Support global customers, partners and installation.
  • Build a tool to document all costumer activities: cases, record, log, services orders, delivery and follow up for resolution
  • Track all customer cases in the CRM with ongoing updates, reports, data and analysis
  • Manage and monitor the service requests of global internal and external customers

Requirements:

  • Sc. in mechanical or electronic or practical engineering
  • Over 5 year’s experience in product support field
  • Working with multidisciplinary systems – must
  • Experience in inkjet systems is an advantage
  • Strong technical background (Hands-on) and troubleshooting skills
  • Ability to lead a project independently
  • Willingness to work abroad 40-50%
  • Experience and demonstrated presentation and training skills
  • Fluent English, Advantage for additional European language
  • Driving license.

Click here to send your CV

R&D Integrator

What are we looking for?

We are searching for a qualified electrician with at least 3 years experience in technology development environment. See below for more details.

Main role focuses:

System development integrator. The prime functions are systems assembly and system tests execution as part of the technology R&D group working on an innovative product development.

Skills:

  • Multidisciplinary system perception. Holding the knowledge and understanding of the technological mechanisms of the different disciplines: mechanics, electronics, software.
  • Excellent “hands-on” ability. Experienced with the different assembly and measurement tools.
  • Excellent interpersonal relations and communication.
  • Good verbal and written expression.

Minimum requirements:

  • 3 years experience serving as an integrator in a R&D environment
  • Electrician Technician/Practical engineer certification

Click here to send your CV

Application Specialist/Engineer

What are we looking for?

Enthusiastic application specialist/ engineer to join a stat up company that will revolutionize the textile industry, for a challenging and exciting position facing inbound and outbound customers.

Main role focuses:

The Application Specialist/Engineer is responsible for achieving the best possible performance results with Twine systems, Pre-Sales and to present these results to potential customers in the most effective and convincing way. This includes the preparation of suitable files, the execution of system demos in Twine HQ or reseller show rooms, during events, and during customer visits, samples preparation for customers.

  • Manage and respond to resellers’ and customers’ sample requests.
  • Perform system demonstrations to prospects and customers, in Twine's HQ or on customer sites.
  • End user and reseller trainings- Support the development and delivery of application related training
  • Manage the Alpha/Beta activities throughout the entire beta period for both customer and Twine satisfaction, at the customer site as well as remote support from Twine's HQ.
  • Support in development and production of User manual, Tutorials movies and Samples Kits
  • Management of escalated technical (application) and user support enquiries
  • Provide excellent application support to distributors & customers

Requirements:

  • Degree holder or above – a must
  • Digital printing experience – major advantage
  • Color expertise knowledge – major advantage
  • At least 2 years of experience with technological, multidisciplinary system related to application and service - a must!
  • Experience working with global clients
  • Extended business travel will be required
  • High level English

For CV to lena@twine-s.com

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