Twine is looking for a Senior Field Service Engineer

What are we looking for?

Adventure seekers, fast learners with a relevant technical background & skills who would like to establish the Service group as a Service Engineer.

Main role focuses:

  • Responsible for ensuring optimum customer satisfaction with the Twine Solutions Printers, by providing first-class technical support to Twine’s customer base. The FSE is responsible for building solid relationships with customers, transferring technical knowledge to operators,
  • Installation of new machines
  • Resolving on-site technical issues.
  • Support field upgrades and modifications
  • Support global customers, partners and installation.
  • Build a tool to document all costumer activities: cases, record, log, services orders, delivery and follow up for resolution
  • Track all customer cases in the CRM with ongoing updates, reports, data and analysis
  • Manage and monitor the service requests of global internal and external customers


  • Sc. in mechanical or electronic or practical engineering
  • Over 5 year’s experience in product support field
  • Working with multidisciplinary systems – must
  • Experience in inkjet systems is an advantage
  • Strong technical background (Hands-on) and troubleshooting skills
  • Ability to lead a project independently
  • Willingness to work abroad 40-50%
  • Experience and demonstrated presentation and training skills
  • Fluent English, Advantage for additional European language
  • Driving license.

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We are searching for a qualified electrician with at least 3 years experience in technology development environment. See below for more details.

Role description:

System development integrator. The prime functions are systems assembly and system tests execution as part of the technology R&D group working on an innovative product development.


  • Multidisciplinary system perception. Holding the knowledge and understanding of the technological mechanisms of the different disciplines: mechanics, electronics, software.
  • Excellent “hands-on” ability. Experienced with the different assembly and measurement tools.
  • Excellent interpersonal relations and communication.
  • Good verbal and written expression.

Minimum requirements:

  • 3 years experience serving as an integrator in a R&D environment
  • Electrician Technician/Practical engineer certification

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