Application Engineer

Customer Success


Roles and Responsibilities

  • Execute sample production as part of a pre-sale process

  • Perform pre-Sales customer visits, analyze customer’s infrastructure

  • Participate in post-sales end user trainings to distributors and customers

  • Perform product demonstrations

  • Expand Twine Media List by testing and qualifying new Media types.

  • Address new market opportunities.

  • Prepare Training programs and materials, tutorials movies and Samples Kits

  • Provide excellent application support to distributors & customers

  • Ensure customer satisfaction and resolve customers complain to the service they are getting.

  • Responds to field requests with a sense of urgency


For this position, we are looking for a digital printing and/or multidisciplinary system professional with at least 2-5 years of experience.

  • Engineering/Life Sciences /Design Degree or above

  • Color expertise knowledge – a must

  • At least 2 years of experience with technological, multidisciplinary system related to application and service - a must!

  • Experience working with global clients – an advantage

  • Passionate, great interpersonal skills, high verbal abilities, design savvy

  • Ability to work in a fast moving, entrepreneurial, young start-up organization

  • Travel worldwide

  • High-level English

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